Today we officially announced our Ceph support service.

 

But the reality is, we’ve been supporting Ceph this whole time.

SoftIron & Ceph Go Way Back
SoftIron was one of the first to support Ceph on ARM architectures, and that requires a broad and deep understanding of the architecture and code. Building HyperDrive (our task-specific, software-defined storage platform) that tightly couples hardware functionality with Ceph functionality to simplify enterprise operations (for example the ceph button), demonstrates our deep expertise. It also shows that we intricately understand the Ceph management and maintenance activities that create pain for operators, and how to address them. We’re active founding members of the Ceph Foundation and sit on the board. Ceph adoption is growing inside enterprises due to it’s unified capability (supporting block, file and object storage) it’s flexibility and infinite scalability. Having that support backstop helps the operations team stay focused on the projects and services their businesses rely on.

 

Meeting Customers On Their Own Terms
While we’d love for all the Ceph in the world to be running on HyperDrive today, that’s not where many of the folks we talk to find themselves. Many already have Ceph in – or near – production, running on generic hardware. Some set out to support it themselves but might now be feeling the squeeze from taking on the responsibilities normally held by enterprise software vendors. Frequently, they engage with other open-source software providers such as SUSE™ or Red Hat™ – and might be feeling like it’s time to move on.

At SoftIron, we strive to meet customers on their own terms and on their own turf. Because of that, we take a different approach to providing Ceph support services. We encourage our customers to run SILinux and SoftIron’s Ceph distribution because we’ve seen performance gains on hardware just by using an operating system that has been optimized for one thing only – to run Ceph.

But it’s not required.

Support Wherever You Need It
Changing out your OS and distribution can be disruptive, and so we’ll support the OS and distribution you bring to the table.  And uniquely, the additional ability to extend your infrastructure out in the future using our task specific HyperDrive appliances may make the difference between being able to adopt Ceph in edge infrastructures and not.

What’s more, SoftIron support doesn’t end with a phone number or ticketing system. The support subscription includes regular health checks and upgrade/maintenance assistance. Having operated and integrated with so many Ceph clusters for so many years, we understand which activities should be approached with care and can lend that expertise to our customers so they don’t have to become senior Ceph engineers or command-line experts themselves.

We don’t believe in complex support structures – no linux specialists doing basic triage, no call trees or license verification steps here. SoftIron’s core business is Ceph, and as a result of that hyper-focus, all of our talented engineers know Ceph. And you get connected to them right away.

It’s our mission to provide maximum value for your investment, whether you just need a number to call when things go wrong or if you need a higher touch level of care. If you’re interested in learning more about that value, you can find the full Ceph Support service description here, or drop us a line here.