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SoftIron’s superior, end-to-end support and professional services are designed to help your team get the maximum value from your storage environment

HyperSafe Support for HyperDrive

SoftIron offers 2 tiers for comprehensive HyperDrive appliance and cluster support services, as follows:

Timings are local per customer timezone



Each tier has the option of the following add-ons:

  • Spares Kits
  • On-site replacement service


Factory Configuration Services

Improve your time-to-value by de-serializing deployment activities. Let our factory pre-configure your cluster prior to on-site delivery to ensure your kit arrives fully configured, saving you time and man-power on the day, and allowing you to deploy your cluster right away.

  • Improve time-to-value by leveraging SoftIron’s software-defined manufacturing technologies
  • De-serialise day-0 activities by implementing network, security, and monitoring configurations in-factory
  • Standardise build guidelines for cluster phased cluster rollouts

SoftIron offers 2 tiers for comprehensive configuration support services, as follows:

On-site/remote Installation Services

Let your staff continue to focus on the work that’s most important to your business, and let us apply our expertise to getting your systems up and running quickly using best practices. We offer outcome focused installation services either remotely or on site.