Private Cloud Solutions - HyperSafe Support
Mission critical support when you need it most
Around the clock, around the world, around your needs.
SoftIron has rethought what it means to be a world-class enterprise technology company in the 21st century. Support cannot be an afterthought and cannot be transactional when it comes to your mission critical environment. Our globally distributed organizational strategy means we have support and engineering skills around the world to help wherever you are, whenever you need it. We provide many support and support planning options to fit your service availability goals.
VM Squared support references
Flexible security needs
Need to keep your data on your premises? No problem. Need to talk to a support person in your region? We can help with that. Our support solutions are designed to be mindful of stringent security requirements.
No finger pointing, no excuses
VM Squared is a modern, holistic server virtualization platform. You expect it to work, and you don’t have time to traverse layers and layers of outsourced support. So when something goes wrong, you can rely on giving SoftIron a call.
SoftIron’s legendary HyperSafe® support
| Standard | Premium | |
|---|---|---|
| VM Squared patches, bug fixes, updates, upgrades |  | |
| Web-based and phone-based support | | |
| Unlimited incidents per period | | |
| VM Squared knowledge base access | | |
| Managed updates | | |
| Authorized points of contact | Unlimited | Unlimited |
| SoftIron Neutron storage support |  | |
| SoftIron Manifold API support | | |
| Service response SLA | ||
| 10x5x12 (8am-6pm; Mon-Fri; 12hr response time) | | |
| 24x7x4 (4hr response time) | | |