Private Cloud Solutions - HyperSafe Support
Always on, industry leading support
Around the clock, around the world, around your needs.
SoftIron has rethought what it means to be a world-class enterprise technology company in the 21st century. Support cannot be an afterthought and cannot be transactional when it comes to providing cloud as a product. Our globally distributed organizational strategy means we have support and engineering skills around the world to help wherever you are, whenever you need it. We provide many support and support planning options to fit your service availability goals.
HyperCloud support references
Flexible security needs
Need to keep your data on your premises? No problem. Need to talk to a support person in your region? We can help with that. Our support solutions are designed to be mindful of stringent security requirements.
No finger pointing, no excuses
HyperCloud is a true private cloud solution that includes hardware, operating systems, virtualization technologies, software-defined infrastructure, cloud orchestration software, and multi-tenancy software. All designed and delivered by SoftIron. No multi-vendor support contracts. No warm hand-offs. One throat to choke.
SoftIron’s legendary HyperSafe® support
| Standard | Premium | |
|---|---|---|
| HyperCloud patches, bug fixes, updates, upgrades |  | |
| Web-based and phone-based support | | |
| Unlimited incidents per period | | |
| HyperCloud knowledge base access | | |
| Managed updates | | |
| Authorized points of contact | Unlimited | Unlimited |
| Service response SLA | ||
| 11x5x4 (7am-6pm; Mon-Fri; 4hr response time) | |  |
| 24x7x4 (4hr response time) | | |
| L2 Engineer access and periodic service reviews | | |
| Hardware replacement | 4 business days | 2 business days |