End-of-Life Policy

SoftIron, Ltd. and its subsidiaries

25-JUNE-2024

Purpose

All products reach the end of their life cycle for several reasons, including technology innovation and market changes, development-driven changes, or product maturity and replacement with functionally richer technology. In addition, supplier changes may influence or drive a decision about a product’s life cycle. Even so, SoftIron recognizes that end-of-life (EOL) milestones often prompt companies to revisit the impact on the SoftIron products or support agreements. With that in mind, we have set out below SoftIron End of Life milestones to help manage EOL transitions and to explain the role that SoftIron can play in helping to migrate to alternative SoftIron technology.

Scope

SoftIron’s End of Life Policy (“Policy”) applies to all SoftIron hardware, software, and support agreements (collectively “Products”) that have a unique product SKU. This policy supersedes any prior verbal or non-formalized statements prior to the publishing of this policy. In addition, as time passes, SoftIron may update, revise or replace this policy.

For hardware products, SoftIron will support the latest release of firmware and software required to properly operate those products. For software products, the latest release is supported by SoftIron. During a support event, the customer may be requested to upgrade to the latest release in order to maintain a supported product. SoftIron will support firmware and software for all hardware products until the Last Date of Support (LDOS).

Definitions

For purposes of this policy, the following definitions apply:

  • End of Life (EOL)
    • A process that guides the final business operations associated with the SoftIron Product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a Product obsolete. Once obsolete, the Product will not be sold, licensed, improved, maintained, or supported by SoftIron.
  • End of Sale (EOS)
    • The Product is no longer offered for sale by SoftIron.
  • EOL Notification
    • A notice published by SoftIron in which the end of sale and the end-of-life milestones for a Product is communicated to the public.
  • Last Date of Support (LDOS)
    • The last date to receive support as entitled by active service contracts for covered SoftIron hardware and software. After this date, support is no longer available from SoftIron.

EOL Notices

ARM Development Platform (OverDrive) (OverDrive Product Family is EOL)

Product EOL Notice EOS LDOS EOL Replacement SKU
OverDrive 1000 Yes Yes Yes Yes None
OverDrive 3000 Yes Yes Yes Yes None

Video Transcoding (HyperCast)

Product EOL Notice EOS LDOS EOL Replacement SKU
HC20000 Yes Yes Yes Yes HC41xxx Family
HC30000 Yes Yes Yes Yes HC41xxx Family
HC40000 Yes Yes Yes Yes HC41xxx Family
HC41xxx Family No N/A N/A N/A N/A

Storage (HyperDrive)*

Product EOL Notice EOS LDOS EOL Replacement SKU
HM11000 Yes Yes 03/30/2029** No HD21xxx Family
HD01xxx Family Yes Yes 03/30/2029** No HD21xxx Family
HD11xxx Family Yes Yes 03/30/2029** No HD21xxx Family
HD21xxx Family*** Yes 03/30/2028** 03/30/2029** No N/A
HD31xxx Family Yes Yes 03/30/2029** No HD61xxx Family
HD61xxx Family*** Yes 03/30/2028** 03/30/2029** No N/A
HR41xxx Family Yes 03/30/2028** 03/30/2029** No N/A
HR61xxx Family Yes 03/30/2028** 03/30/2029** No N/A

* HyperDrive hardware models, except for the HM11000, are supported in HyperCloud deployments until at least the LDOS. Migrations from HyperDrive to HyperCloud are supported.

** EOS and/or LDOS is based on existing extended support agreements. Extensions of existing cluster support agreements are in EOS. Other arrangements are subject to approval.

*** These products are available as a HyperCloud SKU in conjunction with a HyperCloud cluster deployment.

Private Cloud (HyperCloud)

Product EOL Notice EOS LDOS EOL Replacement SKU
HD21xxx Family No N/A N/A N/A N/A
HD51xxx Family No N/A N/A N/A N/A
HD61xxx Family No N/A N/A N/A N/A
HC41xxx Family No N/A N/A N/A N/A
HC61xxx Family No N/A N/A N/A N/A
HC71xxx Family No N/A N/A N/A N/A
Interconnects (All) No N/A N/A N/A N/A

Virtualization Infrastructure (VM Squared)

Product EOL Notice EOS LDOS EOL Replacement SKU
VM Squared No N/A N/A N/A N/A
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